Common Grooming Questions
How come sometimes I get different pricing each time I come in?
Each time you bring your pet in, we do our best to provide a quality haircut and bath all the while keeping your pet happy and comfortable. If your pet’s coat and condition is in varying condition this could contribute to the grooming price fluctuating due to more time needed to deshed your pet for example, or brush out if they are a little more tangled than usual. If you purchase add on services and products that too may affect your price.
How long does it usually take?
If the hair needs to be cut, we usually ask that you allow three to four hours so that we can wash, dry and cut the hair. If the hair is matted it may take more time. If there is no hand scissoring, it generally takes less time. If you need your dog groomed “in and out,” we may suggest you upgrade to the Zoom Groom. For $20 more we can get your pet in and out with no waiting. If desired, we can call you as the groomer is finishing – that way you can come to pick up your dog right away. We ask that you pick up your pet within 30 minutes of being finished. This helps to keep you pet safe and happy.
Do you bathe the dog first?
In order to get an even hair cut, the hair needs to be clean so we always bathe the dog as part of grooming. Depending on your dog’s breed and style, the groomer may do a “rough cut.” After the rough cut, your dog is washed, fluff dried and then the haircut is completed. In other cases, we may wash and dry the dog completely before starting the haircut.
What products do you use?
We use top quality shampoos and conditioners. Most dogs are washed using a hypo-allergenic shampoo but we can vary the shampoo depending on your needs. After the dog is washed and rinsed, we may use a conditioner as well. We can apply veterinary products paying strict attention to the instructions. Feel free to bring your favorite shampoo or other products and to discuss product choice with your groomer.
Can you groom my dog to the breed standard?
Yes, our groomers are familiar with the most of the breed standards and are very experienced with the more popular breeds. Many clients do not groom to the breed standard because the level of maintenance required. If you want to get your dog groomed to the breed standard, it is helpful to review with the groomer the breed page in the “All Breed Dog Grooming Guide” and/or bring pictures. Each dog is different and each person’s needs vary so a consultation can help you know your options and decide accordingly.
My dog’s hair is knotted or matted. Do I need to cut the hair short?
If the hair is allowed to knot or “mat”, it is unhealthy for the dog’s skin. Matting tightens when the coat gets wet. Before washing the dog, it is necessary to brush out all the matting. Sometimes the matting is too close to the skin and this cannot be done. In some cases it may be possible to “demat” the coat but, unfortunately, this is an arduous and painful process for both the dog and the groomer. This process needs frequent rest periods in order to be accomplished. In some cases, dematting may cause or reveal skin irritation. If your dog is matted, we will advise you on what can be done. If the hair can be dematted without causing pain to the dog, it may be possible to save the coat. If the hair can be dematted, there will be an additional charge of $1.00 a minute or $30 per half hour. Otherwise, we may recommend cutting the hair short, which means applying the clipper behind the mat. If the hair is matted, we recommend meeting with one of our groomers beforehand so that we can discuss your options.
Do I get the same groomer each time?
Some clients prefer to keep the same groomer. If your dog is nervous and/or you have very specific requests, we find that coming back to the same groomer works best because it fosters a relationship between the client, groomer and dog.
Can I stay with my dog and watch?
Our grooming areas are visible, however if your dog can see you this usually leads to the dog trying to get to you and can result in a dangerous situation. The groomer is working with sharp tools and needs to avoid additional stress and excitement. If you want to watch, you may take a peek from a distance. But it is up to each individual groomer as to whether or not you can stay.
Can I bring in a picture?
Sure. The groomer will discuss your options and try to achieve the same result.
Do you cut the nails?
Yes, we are able to cut the nails on most dogs. With some dogs, this may need to be done at the veterinarian. Long nails can lead to several issues including joint problems and broken or split nails. With nail cutting, there is always the risk of some bleeding. Inside the nail is a blood vessel (the “quick”) which grows with the nail. If the nail is allowed to grow long, then cutting the nail even slightly may result in bleeding. If the nails are black, the risk of bleeding increases. If the nail bleeds, we apply styptic powder to the nail. Regular nail trimming can minimize the chance of bleeding, but not eliminate the risk completely. It is also helpful to avoid walking on the sidewalk immediately after the nail trim.
What are anal glands?
The real answer is “something you don’t want to deal with at home!” They are the scent sacs right under a dog’s tail. Some dogs empty them naturally, some do not. Your groomer can check if they need to be emptied (expressed). Please let us know if your veterinarian does this or if you do not want us to express the glands.
How is my dog dried?
Usually dogs are dried with a combination of four different methods. While in the tub we may towel dry the dog and/or use a high-velocity dryer that blows off the majority of water. Then we use a dryer that the dog can sit, lay and turn around in that circulates air all around them. The groomer may finish up with a stand dryer while your dog is on the grooming table. During all of these drying phases your dog is being supervised. All of these drying methods are considered safe and have been in use for many years by grooming salons, veterinarians and kennels.
What if I don’t like the groom when it’s finished?
Please tell us. We aim to please. On the occasion where a haircut is not to your liking and it is a matter of a little more trimming here or there, the groomer can usually do it right away. In some instances, we may ask you to come again on another day, in which case we can start again. If there are two or more people requesting the grooming result, it is important that they first agree on a style before giving the groomer instructions.